Overview
The Bicycle Blue Book Marketplace is designed for secure, transparent transactions — from payment to delivery.
Every purchase is protected through escrow and backed by the Blue Book Promise, ensuring buyers and sellers both stay safe throughout the process.
How Payments Work
All payments are processed through Stripe Connect Escrow, which holds funds securely until the buyer confirms the bike has been received and is as described.
This protects both parties and ensures there’s never a direct exchange of money outside the platform.
Payment Flow
Buyer submits payment via Stripe Connect on the Bicycle Blue Book Marketplace at checkout.
Funds are held in escrow — not released to the seller yet.
Seller ships or delivers the bike after payment confirmation.
Buyer confirms receipt, triggering the release of funds.
Payment is transferred to the seller’s connected account.
If a buyer reports an issue within the review window, funds remain in escrow while the claim is reviewed under the Blue Book Promise.
Accepted Payment Methods
Major credit and debit cards (Visa, Mastercard, AmEx, Discover)
Apple Pay or Google Pay (depending on device compatibility)
Link checkout
Affirm, Afterpay, and Klarna
All payments processed through Stripe Connect on the Bicycle Blue Book Marketplace for full PCI compliance
We do not support Venmo, Zelle, Cash App, checks, or direct bank transfers. Payments must be made on the Bicycle Blue Book Marketplace. We do not send emails, texts, or other notifications for payment.
These methods fall outside the Marketplace’s protection system.
How Shipping Works
Bicycle Blue Book partners with Bikeflights for end-to-end, trackable shipping on Marketplace orders.
Shipping Process
Once the order is confirmed, the seller receives a prepaid Bikeflights shipping label.
The seller packages and ships the bike within the required time frame (typically 3 business days).
Buyers can track progress in real time through their Order Dashboard.
When the bike arrives, the buyer has a 48-hour inspection window to confirm everything is correct before escrow is released.
ShopDrop
For local bikes, the seller drops the bike at a participating BBB partner shop and you pick it up there instead of having it shipped.
Here's how it works:
A $25 ShopDrop fee is added at checkout. It's non-refundable if you don't pick up within 48 hours of drop-off, or if your reason for declining pickup isn't covered by the Blue Book Promise.
When the shop confirms drop-off, you'll get an email with your secure pickup PIN, and your 48-hour pickup window starts then.
Bring your PIN to the shop to verify your identity and inspect the bike. The sale is final and the seller is paid only when the shop completes your pickup.
Even with ShopDrop, your purchase is covered by the Blue Book Promise.
Delivery Confirmation and Escrow Release
After delivery or pickup:
Buyers confirm that the bike arrived and matches the listing.
Once confirmed, funds are released from escrow to the seller.
If the buyer doesn’t confirm within the designated period, the system releases payment automatically (unless a claim is filed).
Refunds and Cancellations
Orders can be canceled before shipment without penalty.
Once a bike has shipped, cancellations are handled through Blue Book Promise claims.
Approved refunds are issued back to the buyer’s original payment method within 2–3 business days after return verification.
Shipping Insurance
All Marketplace shipments include default coverage through UPS.
Insurance claims are managed directly by UPS and Bicycle Blue Book Support.
FAQ
When is my card charged?
Your payment is processed at checkout and securely held in escrow until delivery is confirmed.
Where and when do I pay for my bike?
Payments are to be made on the Bicycle Blue Book website only. Do not provide sellers with your email address, as they may attempt to have you pay outside of our secure brokerage system. Bicycle Blue Book does send emails, texts, or other messages to initiate payment.
What if the bike arrives damaged or incomplete?
Report the issue within your inspection window. The Blue Book Promise ensures your funds stay protected while we investigate.
How long does shipping take?
Most bikes ship within 3 business days of order confirmation and arrive within 5–7 business days, depending on distance.
Can I track my shipment?
Yes — tracking information is automatically provided in your Order Dashboard.
Do sellers get paid immediately?
No. Sellers receive funds only after the buyer confirms the bike’s safe arrival or the inspection window expires.
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